TERMS AND CONDITIONS

• Registration Terms and Conditions

1. Registration is open to individuals and entities who are at least 18 years old and agree to be bound by these terms and conditions.
2. Registration Process: Registration requires providing accurate and complete information, including name, email address, and other relevant details.
3. Account Security: You are responsible for maintaining the confidentiality and security of your account login credentials.
4. Account Usage: Your account is for your sole, non-transferable use, and you may not share or transfer your account to others.
5. Registration Information: You agree to provide truthful and accurate information during registration and to keep your information up-to-date.
6. Termination:New Moon Sky Ventures reserves the right to terminate or suspend your account at any time, with or without prior notice and cause. Upon termination, your right to use the account will immediately cease.
7. Changes to Terms: New Moon Sky Ventures may modify these registration terms and conditions at any time. We will provide reasonable prior notice of such changes by posting the updated terms on our website or by other means, such as email and our social media handles. Your continued use of the service after such changes are posted constitutes your acceptance of the revised terms.

Additional Terms

1. Age Requirement: You must be 18 years old to register for an account.
2. Prohibited Activities: You agree not to engage in any prohibited activities, such as spamming or harassing other users.
3. Intellectual Property: New Moon Sky Ventures retains ownership of all intellectual property rights in its platform and content.

Registration Acceptance: By registering for an account, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

• Verification Terms and Conditions

1. Verification Requirement: To access certain features or services, you may be required to verify your identity or account information.
2. Verification Process: The verification process may involve providing additional documentation or information, such as government-issued ID or proof of address.
3. Verification Timeframe: Verification may take [timeframe] to complete, during which your account may be limited or suspended.
4. Verification Requirements: New Moon Sky Ventures reserves the right to request additional information or documentation to verify your identity or account information.
5. Consequences of Non-Verification: Failure to verify your account or identity may result in limited access to certain features or services, or termination of your account.

Additional Terms

1. Accuracy of Information: You agree to provide accurate and truthful information during the verification process.
2. Documentation: You agree to provide required documentation, such as government-issued ID or proof of address, to verify your identity or account information.
3. Security: New Moon Sky Ventures takes reasonable measures to protect your verification information and maintain its confidentiality.

Verification Acceptance: By submitting to the verification process, you acknowledge that you have read, understood, and agree to be bound by these verification terms and conditions.
General Terms

1. Acceptance: By using New Moon Sky Ventures’ website or services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. This includes any amendments, modifications, or updates we make to these terms.
2. Changes to Terms: We reserve the right to modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised terms.
3. Entire Agreement: These terms and conditions constitute the entire agreement between you and New Moon Sky Ventures.
4. Binding Agreement: These terms and conditions are binding on you and New Moon Sky Ventures.

Payment Terms (Pre-Order and Order)

1. Payment Methods: We accept the following payment methods: Mobile Money credit cards, bank transfers. Payment methods may vary depending on your location.
2. Payment Processing: Payment will be processed upon placing the order or pre-order. You authorize us to charge your payment method for the order or pre-order amount, including any applicable taxes, shipping costs, and other fees. All prices are in Ghana Cedis (GHS) unless otherwise stated.
3. Authorization: By providing your payment information, you authorize us to charge your payment method. You also acknowledge that our payment processing is secure and compliant with industry standards.
4. Payment Security: We use industry-standard encryption and security measures to protect your payment information.
5. Payment Disputes: If you dispute a payment, you must notify us within forty-eight (48) hours of the payment date. We will investigate the dispute in good faith and work towards a resolution. This clause does not limit your statutory rights under Ghanaian consumer protection laws.

Shipping Terms

1. Shipping Costs: Shipping costs and estimated delivery times will be provided during checkout. You are responsible for paying shipping costs, unless otherwise specified in a promotion or offer.
2. Shipping Times: Estimated delivery times are provided for informational purposes only. Actual delivery times may vary depending on shipping location, product availability, and other factors.
3. Shipping Carriers: We use our logistics to deliver our products.
4. Tracking: You will receive tracking information for your order via email.
5. Delivery Confirmation: We require delivery confirmation for all shipments.

Return and Refund/Exchange Policy

1. No Refund: We generally do not offer refunds for reasons such as change of mind, incorrect sizing, or dissatisfaction with the product. Instead, for such reasons, we offer exchanges for different items or store credit subject to the conditions below.
2. Return Window: Returns and exchanges are accepted within 24 hours- 5 days of delivery. The return window starts from the date the product is delivered to you.
3. Product Condition: Products must be in original condition with all tags attached. Returns may be rejected if products are damaged, show signs of wear, or are not in their original condition.
4. Exchange Process: Exchanges will be processed within 5-7 business days of receiving the returned product. We will notify you via email once the exchange is processed.
5. Return Shipping: You are responsible for paying return shipping costs, unless otherwise specified in our return policy.

Pre-Order Terms
Product Availability: Pre-orders are subject to product availability. This means that we cannot guarantee the product will ultimately be available. If the product is no longer available due to unforeseen circumstances or supplier issues, we will notify you and provide alternatives or refund.

Production Timeframe: Pre-orders take 1-3 weeks to fulfil, which means that it may take some time for us to receive and ship the product. This timeframe may vary depending on the product and supplier.

Overseas Shipping: Pre-orders may be shipped from overseas, which means that the product may be coming from a different country. This may affect delivery times and costs.

Notification: We’ll notify you of any issues with your pre-order, such as delays or stock unavailability. We’ll keep you updated on the status of your order.

Non-Cancellable: Pre-orders cannot be cancelled after placement, which means that once you’ve placed a pre-order, you cannot cancel it or make changes to it. Please make sure to review your pre-order carefully before submitting it.

Estimated Delivery: Estimated delivery dates are provided for informational purposes only, which means that they’re subject to change. We’ll do our best to deliver your order within the estimated timeframe

Order Terms
Order Processing: Orders are processed upon receipt of payment, which means that once you’ve paid for your order, we’ll begin preparing it for shipment. This includes verifying payment, checking inventory, and packaging your order.

Non-Cancellable: Orders cannot be cancelled after placement, which means that once you’ve placed an order, you cannot cancel or make changes to it. Please make sure to review your order carefully before submitting it.

Order Fulfilment : Orders are fulfilled within the schedule date, which means that we’ll ship your order within a certain timeframe after receiving payment. This timeframe may vary depending on the product and shipping location.

Shipping: Orders are shipped via partners Logistics, which means that we’ll use one of our partnered shipping carriers to deliver your order. You can expect to receive tracking information for your order.

Tracking: You’ll receive tracking information via email, which allows you to track the status of your order and stay up-to-date on its delivery.
Referral Program Terms

1. Eligibility: The referral program is open to all customers who have made a purchase from New Moon Sky Ventures. Referral program terms may vary depending on your location.
2. Commission: Commission will be earned on every purchase made by referred customers. Commission rates and structures may vary depending on the product or promotion.
3. Referral Links: Referral links are unique and non-transferable. You are responsible for maintaining the confidentiality of your referral link and ensuring it is not shared with unauthorized parties.
4. Tracking: We will track referrals and commission earnings. Our system will determine the validity of referrals and credit your account accordingly.
5. Commission Payment: Commission earnings will be paid out to your new moon sky account within 24hours after the referred customer makes a purchase.
   Commission Withdrawal Terms and Conditions
6. Eligibility: Commissions can be withdrawn by customers who have earned a minimum of Gh20 through the referral program.
7. Withdrawal Timeframes: Commissions can be withdrawn on a [monthly/quarterly] basis, with a processing within 24hours on business days
8. Withdrawal Fees: No fee will be deducted from withdrawals.
9. Minimum Withdrawal Amount: The minimum withdrawal amount is Gh20.
10. Payment Method: Commissions will be paid out via Mobile Money, bank transfer, etc.
11. Withdrawal Request: Withdrawal requests can be made through the New Moon Sky online platform/dashboard].
12. Processing Time: Withdrawal requests will be processed within 24hrs on business days.
13. Notification: You will receive an email notification once your withdrawal request has been processed.
    Additional Terms
14. Commission Earned: Commissions are earned on purchases made by referred customers.
15. Commission Tracking: Commissions will be tracked and reflected in your account dashboard.
16. Withdrawal Limitations: Withdrawals may be subject to certain limitations, such as maximum withdrawal amounts or frequency of withdrawals.
    Changes to Terms: New Moon Sky Ventures reserves the right to modify these commission withdrawal terms at any time without prior notice.
    Intellectual Property
17. Ownership: All content on our website, including text, images, logos, and graphics, is owned by New Moon Sky Ventures. This includes product descriptions, images, and other materials.
18. Unauthorized Use: Unauthorized use of our content is prohibited. You may not reproduce, distribute, or display
    Key Points

• Both orders and pre-orders are non-cancellable after placement: This means that you should carefully review your order or pre-order before submitting it, as you won’t be able to cancel or make changes after it’s been placed.
• Estimated delivery times may vary: This means that the estimated delivery dates provided are subject to change, and we may not always be able to deliver within the estimated timeframe.
• You’ll receive tracking information for your order/pre-order: This allows you to track the status of your order and stay up-to-date on its delivery.
• We’re not responsible for delays or issues beyond our control: This means that we’re not liable for any delays or issues that are outside of our control, such as natural disasters, weather conditions, or supplier delays.

Privacy Policy Link: Privacy Policy: Your use of our website and services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our website and services, you agree to the terms of our Privacy Policy. Please review our Privacy Policy https://newmoongh.com/Privacy-Policy for more details.
Limitation of Liability: Limitation of Liability: To the maximum extent permitted by applicable law, New Moon Sky Ventures shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party on the services; (c) any content obtained from the services; and (d) unauthorized access, use or alteration of your transmissions or content. In no event shall the aggregate liability of New Moon Sky Ventures exceed the amount you paid to New Moon Sky Ventures for the services giving rise to the claim.

Disclaimer of Warranties: Our website and services are provided “as is” and “as available” without any warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance. New Moon Sky Ventures does not warrant that the website or services will be uninterrupted, secure, or error-free; that defects will be corrected; or that the website or the server that makes it available are free of viruses or other harmful components.”